Book selected experiences with Viator · Custom holidays start with an enquiry.

Updated 13 October 2026

Privacy

Information you choose to share

The holiday finder uses four travel preferences. An enquiry asks for your name, preferred contact method, country and province or state, and may include a departure city, approximate dates, party size, budget and notes. Provide an email address for email follow-up, or a phone number for a call with a person; the other contact field is optional. Please leave out passport numbers, payment card details, medical records and other sensitive information.

A draft on your device

The short enquiry form saves an unfinished draft in this browser tab’s session storage where available. Returning to the same holiday idea restores it. Drafts are checked when restored and discarded if last saved more than 24 hours ago. “Clear contact details” removes the entered contact details while keeping the holiday idea. Clear the site’s browser data to remove all device drafts. The draft is removed after the server confirms your enquiry was saved. A legacy detailed brief may use local storage with a seven-day expiry. Avoid entering personal details on a shared device.

When you send an enquiry

Submitting the form sends your details and consent choices to the website so the operator can review and respond to that travel request. The site stores an enquiry reference, submission time, preview or live status, and a consent record. Hosting and database providers process these records to operate the service.

Your acknowledgement appears on screen. Submitting the form does not send an automatic email or schedule a call. Your country and province or state help the operator check which services may be offered; an enquiry does not establish permission to sell travel in every location.

Security and repeated submissions

For live enquiries, the application stores a daily keyed code derived from your network IP address to limit repeated submissions. The enquiry database does not store the raw IP address. This code changes each UTC day and is retained with the enquiry. Hosting infrastructure may separately process connection information, including IP addresses, and keep technical logs to operate and secure the site.

Saved enquiries and their related consent and security records remain until removed by the operator; there is not currently an automatic deletion schedule for these server records. You can request access, correction or removal using the contact details below.

Your contact choices

Permission to store and respond to an enquiry is separate from optional AI voice callback and email marketing choices. Choosing “Call me” requests contact with a person about this enquiry; it does not authorize AI voice calls or marketing. Automated outbound calls and marketing campaigns are not enabled. Recording a preference does not schedule a call or an email. You can withdraw a preference at any time by contacting the operator.

How you found the enquiry

If you arrive through one of our labelled campaign links, the enquiry may include a known source label (such as community or referral), a Europe or Caribbean campaign label, and the enquiry button used. We use these to understand which information brings useful enquiries. We do not collect arbitrary link parameters or your browsing history, and these labels do not contain your contact details.

AI planning assistance

After you complete the four holiday questions, the online planner uses DeepSeek to arrange a sample plan from our destination catalogue. It receives only those choices and the selected catalogue idea. Names, contact details, free-text enquiries and payment information are not sent to DeepSeek. The owner’s private planning assistant uses the same limited holiday information for its planning notes.

Sample plans are stored and reused for the same combination of holiday choices. They contain no customer contact details. The service also stores a daily keyed network code to limit repeated AI requests; it does not store the raw IP address in the planning database. AI request records remain until removed by the operator. If AI is unavailable or a usage limit is reached, the website identifies the alternative as a guided plan. A sample plan is inspiration, and does not establish supplier availability, a price or a confirmed booking.

Optional voice answers

Choosing “Answer by voice” requests microphone access through your browser. Your browser or its speech provider may process your speech into text. This website does not upload or save an audio recording. You can review and correct the text before using it, or choose the on-screen answers instead. Read-aloud uses your browser’s speech service.

Supplier links and other services

Following a Viator or other approved supplier link takes you to that provider’s website, where its privacy notice and booking terms apply. Links may contain referral attribution information. Your enquiry details are not added to these links or automatically sent to the supplier. Booking, traveller and payment details you provide during supplier checkout are handled there.

Destination photographs are served by this website’s hosting platform. This site does not include advertising pixels or a customer analytics integration.

Contact, access, correction and removal

Call the operator or write to the business mailing address below to request access to, correction of, or removal of a saved enquiry, or to withdraw optional contact permission. Include your enquiry reference if available. We may need to verify that the request concerns your information before acting.

TAGSS
Business mailing address: 15 Donegal Lane, Stratford, PE C1B 1P2, Canada
+1 902 978 2122
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